Gratz Pilates Delivery Commitment

At Gratz Pilates, precision and reliability matter. When we provide a lead time, ship window, or delivery estimate, it reflects our best-informed projection based on production schedules, material availability, and logistics conditions at the time your order is confirmed. It reflects our internal planning standards, production controls, craftsmanship processes, and long-standing partnerships with trusted freight carriers.

We are accurate roughly 95% of the time and continually work toward greater precision, balancing punctuality with the uncompromising quality that defines Gratz equipment.

How Gratz Delivers on This Commitment

We uphold high standards and manage delivery timelines through deliberate systems, skilled craftsmanship, and accountability at every stage:

Material Forecasting & Supplier Relationships

We proactively source specialty woods, metals, and upholstery materials to align with confirmed orders and anticipated demand.

Handcrafted Apparatus

Each piece is built, upholstered, assembled, and finished in our workshop by skilled craftspeople, allowing us to manage timelines directly.

Quality Assurance at Multiple Checkpoints

Each apparatus is reviewed multiple times during production to ensure it meets Gratz standards before leaving our facility.

Trusted Freight Partnerships

We work with domestic and international carriers, planning shipments based on known capacity, routing, and destination requirements.

Our Commitment to You

We will do everything possible to deliver Gratz quality on schedule.

We will communicate promptly if any issue arises that may affect your estimated delivery.

We will work closely with our freight partners to secure the earliest feasible delivery once your order leaves our facility.

We provide tracking and carrier details whenever available, noting that visibility may vary by mode and destination.

Why 100% Accuracy Isn’t Always Possible

Every piece of Gratz equipment is handcrafted to order. Our process prioritizes precision, skilled labor, and uncompromising materials — a small but unavoidable degree of variability is part of achieving exceptional quality.

Production & Quality Variables

Each piece moves through skilled hands, not automated lines. Natural materials vary from batch to batch; finishes cure at variable rates depending on conditions; quality control sometimes requires pausing production to meet standards.

Occasionally, timelines shift due to:

Material variability or availability
Additional quality review, refinishing, or rebuild required to meet standards
Skilled labor capacity adjustments that prioritize safety and craftsmanship

When faced with the choice between strict on-time delivery and ensuring flawless craftsmanship, we choose quality — and communicate quickly regarding any delay. Our production system is designed with measured flexibility to protect workmanship rather than rigidly chasing 100% on-time performance.

Shipping & Transit Variables

Once equipment leaves our facility, timelines may be affected by factors outside our control, including:

Severe weather or natural disasters

Port congestion, labor actions, or customs inspections

Carrier capacity, routing changes, or regulatory conditions

Global geopolitical climate

This is why delivery dates are estimated and why we cannot guarantee exact arrival dates.

For date-sensitive needs, we encourage discussing delivery timelines, expedited options, or alternative shipping methods with our team before placing your order. This ensures expectations are aligned and the best path forward is recommended.

Bottom Line: Gratz equipment is built to last and perform at the highest standard. Our Gratz Delivery Commitment reflects our dedication to craftsmanship, reliability, and transparent communication — so you can trust your order will arrive with the care, precision, and quality that define Gratz.