Holiday Shipping Notice: Apparatus manufactured after Dec 15 will ship in January. Learn more.
Information About Ordering and Payments for Gratz Pilates
Fastest Way to Order Gratz Apparatus
The fastest way to place an order is directly through our website.
Ordering online allows you to select the length and upholstery color of your apparatus and move your order forward without the delays that can come with requesting a manual quote.
Ordering details are outlined below by location.
Domestic Orders (U.S.)
Payment Methods
We offer several secure payment options at checkout:
| Credit Cards | Visa, Mastercard, American Express, and Discover are accepted. |
| Apple Pay & Google Pay | Fast and secure checkout options available on supported devices and browsers. |
| HSA/FSA | In some cases, Pilates equipment may qualify as an eligible expense when used for rehabilitation, injury prevention, or therapeutic purposes. We recommend confirming eligibility with your provider. |
| Affirm |
Gratz partners with Affirm to offer flexible financing options at checkout. This allows customers to: Split purchases into monthly payments Select from different term lengths depending on order value See their payment schedule upfront with no hidden fees
Gratz is partnered with Affirm to bring consumer financing options. Read more about Affirms Consumer Terms and Conditions. |
Payment & Financing
Payment options vary based on order total, with financing available for qualifying purchases.
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Orders under $20,000:
- Payment in full at checkout
- Financing through available options such as Affirm
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Orders $20,000 and above:
- 50% deposit at checkout
- Remaining balance due 45 days after the initial payment
Shipping Rates
Shipping rates are calculated at checkout based on your order value and delivery location.
Instant shipping quotes are available at checkout for orders up to $20,000 across all 50 states, providing the most competitive available rates. As order value increases, shipping rates improve, with rate breaks at $2,000, $5,000, and $10,000.
For orders above $20,000, shipping will be reviewed and quoted by a Gratz team member.
Estimate requests can be submitted for all orders. Please note that shipping quotes may take up to 5 business days to receive.
Sales Tax
Sales tax is applied where required based on the delivery or pickup location.
We are required to collect sales tax for deliveries to the following states:
- California
- Colorado
- Florida
- Massachusetts
- Michigan
- New Jersey
- New York
- North Carolina
- Pennsylvania
- Virginia
- Washington
The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable.
City of Philadelphia requires we charge an 8% tax on orders picked up from our Fulfillment Center.
International Orders
Payment Methods
Available payment methods for international orders include:
| Wire Transfers | Wire transfer instructions are available upon request. Customers are responsible for any fees charged by their bank or intermediary institutions. |
| Credit Cards | Visa, Mastercard, American Express, and Discover are accepted. |
| Apple Pay & Google Pay | Fast and secure checkout options available on supported devices and browsers. |
Payment & Financing
Payment structure for international orders is based on order value.
-
Orders $5,000 and above:
- 50% deposit at checkout
- Remaining balance due 45 days after the initial payment
-
Orders below $5,000:
- Payment in full at checkout
Shipping
Shipping estimates are provided after checkout based on your selected delivery method.
- Air Freight: within 5 business days
- Air Freight White Glove, Air Freight Threshold, or Ocean Freight: please allow up to 2 weeks
Once you review and approve the estimate, payment will be collected to move your order forward.
Credit/Refund
If a refund is approved, you can expect a refund or credit in the same form of payment originally used to make your purchase. A credit issued to your credit card may take up to two weeks to be acknowledged by your issuing bank or credit card institution.