Kandace Mendez
Kandace Mendez is a Product and Customer Specialist at Gratz Pilates, where she helps instructors, studio owners, and practitioners navigate apparatus selection, customization, and ordering. With a background in office management, business operations, and customer service, Kandace brings an organized, detail-oriented approach to supporting customers and coordinating their orders from initial inquiry through delivery.
Kandace brings a background in office management, business operations, and customer service to Gratz Pilates. Before joining Gratz, she held Office Manager positions at Poolgenx and BRS Roofing, where she gained experience supporting daily business operations, managing administrative responsibilities, and coordinating the many details that keep a company running smoothly.
Earlier in her career, Kandace worked in customer-facing roles that helped her develop strong communication skills and an understanding of the importance of attentive service. Her combination of operational experience and direct customer interaction gives her a well-rounded perspective on managing processes, staying organized, and supporting customers throughout their experience.
As a Product and Customer Specialist, Kandace works directly with instructors, studio owners, and Pilates practitioners to help them navigate the process of selecting and purchasing Gratz apparatus. She assists with product information, customization options, order placement, and delivery timelines, helping customers understand their choices and make informed decisions based on their individual needs. Located on the West Coast, she is our first remote PCS team member. She assists customers in different time zones that might reach out after hours or over the weekend.
Kandace also collaborates with Gratz's Manufacturing, Operations, and Logistics teams to coordinate orders, communicate updates, and address questions throughout the purchasing process. Drawing on her office management background, she brings an understanding of the organization and attention to detail required to manage orders with multiple moving parts, helping customers feel informed and supported from their first inquiry through delivery.
"I have learned that even though Gratz is rooted in authenticity and classical design, as a company we are not closed off to receiving feedback and evolving. I love how much we truly value our customers' feedback, and the way we consider it to further improve our products, processes, evolving product development, and everything in between."
"The customer's experience is highly prioritized and important to us. There is a real person answering your phone call or sending that email. Excellence and attention to detail does not start and stop with the product itself but is extended to the way we interact and connect with our customers."