Tara Gallagher
Tara Gallagher is a Product and Customer Specialist at Gratz Pilates, where she helps instructors, studio owners, and practitioners navigate apparatus selection, customization, and ordering. With a background in customer service, marketing, and the fitness industry, Tara brings strong communication skills and a customer-focused approach to supporting the Classical Pilates community.
Tara brings a background in customer service, marketing, and community engagement to Gratz Pilates. Through her experience in hospitality and brand ambassador roles, she developed strong communication skills and an understanding of how to connect with customers, anticipate their needs, and create positive experiences.
Before joining Gratz, Tara worked as a Social Media Intern at Focus Bryn Mawr, where she developed digital content, supported marketing campaigns, and helped grow the studio's online presence. Her work included reaching Pilates audiences through targeted campaigns, giving her early exposure to the fitness community and the importance of building relationships with practitioners. She also represented brands through campus ambassador programs, gaining experience in outreach, product promotion, and community engagement.
As a Product and Customer Specialist, Tara works directly with instructors, studio owners, and Pilates practitioners to guide them through the process of selecting and purchasing Gratz apparatus. She assists with product information, customization options, order placement, and delivery timelines, helping customers understand their options and make informed decisions.
Tara also works closely with Gratz's manufacturing, operations, and logistics teams to coordinate orders, communicate updates, and address customer questions throughout the purchasing process. Drawing on her experience in hospitality and marketing, she brings a personable and attentive approach to customer relationships, helping ensure each customer feels informed and supported from their first inquiry through delivery.
"What makes working at Gratz meaningful to me is getting to help people accomplish a dream, like opening their own studio. It is so fun and rewarding to be part of that journey with them. I love getting personal with our customers, whether that is helping them pick out color swatches or talking through the details of their space. Knowing I played a small part in bringing their studio to life is the best feeling."
"Gratz is a much smaller team than most people realize. The person answering your email is often the same person following your order through production, and the equipment is built by a handful of people who take real pride in their work. We all care about getting it right, because we know how much these orders mean to the people placing them!"
"My favorite is the Reformer. It's the piece most people picture when they think of Pilates, and it's so versatile. You can do a full workout on it, and it works for beginners and advanced students alike. It's also one of the most fun pieces to help customers with, from picking the color to choosing between aluminum and maple wood."